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Category:Supporting vulnerable customers

What the FCA’s new ‘Consumer Duty’ means for customers with mental health problems

What the FCA’s new ‘Consumer Duty’ means for customers with mental health problems

July 27, 2022August 2, 2022
Rachel Fergusson, External Affairs Assistant, Money and Mental Health Policy Institute What the FCA's new [...]
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A good signal from telecoms on the cost of living – but more is needed to support people with mental health problems

A good signal from telecoms on the cost of living – but more is needed to support people with mental health problems

June 28, 2022August 2, 2022
Conor D'Arcy, Head of Research and Policy, Money and Mental Health Policy Institute A good [...]
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Ofgem is changing the energy price cap every 3 months – here’s what it means for people with mental health problems

Ofgem is changing the energy price cap every 3 months – here’s what it means for people with mental health problems

June 1, 2022August 2, 2022
Dom Taylor, External Affairs Intern, Money and Mental Health Policy Institute Ofgem is changing the [...]
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Paying fairly? What Ofwat’s new guidelines mean for people with mental health problems

Paying fairly? What Ofwat’s new guidelines mean for people with mental health problems

May 27, 2022August 2, 2022
Chris Lees, Research Officer, Money and Mental Health Policy Institute Paying fairly? What Ofwat’s new [...]
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What telecom providers need to do to support people struggling to pay

What telecom providers need to do to support people struggling to pay

May 17, 2022August 2, 2022
Chris Lees, Research Officer, Money and Mental Health Policy Institute What telecom providers need to [...]
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How energy suppliers can support customers with mental health problems through the energy crisis

How energy suppliers can support customers with mental health problems through the energy crisis

April 20, 2022August 2, 2022
Alexis Stevens, Senior Strategic Partnerships Officer, Money and Mental Health Policy Institute How energy suppliers [...]
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How the energy crisis is impacting people with mental health problems

How the energy crisis is impacting people with mental health problems

March 30, 2022August 2, 2022
Chris Lees, Research Officer, Money and Mental Health Policy Institute How the energy crisis is [...]
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How our new guide can help your firm meet its legal duties under the Equality Act

How our new guide can help your firm meet its legal duties under the Equality Act

March 2, 2022August 2, 2022
Alice Rose, Head of Strategic Partnerships, Money and Mental Health How our new guide can [...]
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The energy price cap rise: Five ways energy firms can better support customers with mental health problems

The energy price cap rise: Five ways energy firms can better support customers with mental health problems

February 3, 2022August 2, 2022
Brian Semple, Head of External Affairs, Money and Mental Health The energy price cap rise: [...]
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People with mental health problems say they aren’t getting Equality Act protections from essential services companies

People with mental health problems say they aren’t getting Equality Act protections from essential services companies

February 2, 2022August 2, 2022
Conor D'Arcy, Head of Policy and Research, Money and Mental Health People with mental health [...]
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