Mental Health Accessible
1 in 4 people experience a mental health problem each year which makes it harder for them to use services like banking, energy and broadband. It’s vital that firms take steps to make their services as accessible as possible.
That’s where our Mental Health Accessible programme comes in. We work with firms to help improve how you support customers with mental health problems – from the accessibility of your website to the tone of your debt communications.
Find out more about working with ushere.
“I’ve had panic attacks and less often suicidal ideation due to the stress of trying to deal with these companies. I’ve felt very low when I ask for help and they don’t seem to want to help me.”
Expert by experience
Latest Best practice Events News Blogs Publications Press Releases
What the FCA’s new ‘Consumer Duty’ means for customers with mental health problems
July 27, 2022
Money and Mental Health charity respond to FCA’s final “Consumer Duty” guidance
July 27, 2022
In the news
Good Morning Britain
May 09, 2022
A guide for energy firms on supporting customers with mental health problems
April 20, 2022
Money and Mental Health’s submission to the FCA’s consultation on a new Consumer Duty CP21/36
February 15, 2022
Time to Act
Exploring the legal duties that essential services firms have to people with mental health problems under the Equality Act.February 02, 2022